![]() This goes to show that their equipment seems to be mostly in order and what you would expect from services priced around their ranges. Most of the people who use their equipment and end up signing a contract with Brinks have good things to say or are generally satisfied with the home security service on a technical level. The majority of users who complain about Brinks have negative things to say about their customer service side of the operation. Their prices are decent if not incredible, and their customer service appears to be better than average compared to other home security companies in the industry. Their expert review demonstrates the quality of Brinks’ home security equipment offerings and their user-friendly approach to home security installation, particularly since you can DIY everything yourself. Lastly, gives Brinks a 3 out of 5-star rating. So it appears that Brinks’ customer service reps at least attempt to help disgruntled customers some of the time. But while there is a significant number of negative reviews, there’s also plenty of chatter from the customer service side of things. Most of the complaints detail issues about pricing and equipment malfunction concerns. Brinks has about a 1.2-star average on this website. The Better Business Bureau also offers some insight into Brinks’ overall customer reputation. There are some negative reviews, though these are mostly about customer service representatives or the time it takes to get a contract going depending on location. General positive points include ease-of-use, easy installation, and overall consistency with the quality of the security equipment. ![]() Most of their users who leave reviews are overall positive, leaving four or five-star reviews on average. Let’s take a look at how other people review Brinks to get an idea about how much their service is really worth.Ĭonsumer Affairs, the biggest review collection sites on the entire Internet, has Brinks at a current review average at about 3.3 stars. One last thing: Brinks allows you to either install your security systems yourself or choose professional installation, which is a nice option that not every security company provides. These are sold in year-long contracts, starting at $29.99 per month. Both the previous package and this one allow you to access your cameras through the mobile application.įinally, the Ultimate package gives you everything from the previous two bundles for $1099, in addition to several other utilities like a video doorbell camera, another outdoor camera, and free professional installation.īrinks also works with Nest Secure, which can provide professional monitoring and home automation features. It comes with everything from the previous bundle in addition to an indoor camera that has night vision capability, a motion detector, and an extra entryway sensor. The Complete package is $349 out of the box. All in all, it’s enough for a small home or family without a lot of outdoor ground to cover. ![]() The bundle itself costs $199 while the monitoring service is an additional $39 per month. It comes with a single Brinks touchscreen panel, two wireless door sensors, a wireless motion sensor, and a yard sign. As a result, it’s easy to install everything yourself. The Essential Package has everything you need for basic home security, and it’s not technically complex. These are Smart Security Essential, Complete, and Ultimate. Brinks Home Security Breakdownīrinks Home Security comes with three main services, also called equipment packages. Let’s dive deep into Brinks, what they offer, and what their customers say about their services so far. But although they’ve been around for some time, their customer service reputation is a little less well understood. Brinks Home Security is one of the most well-known home security systems on the market today.
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